Can smarter hotlines bring warmth to citizens' hearts?

At the 2026 Beijing Forum on Swift Response to Public Complaints, which opened at the China National Convention Center, a parallel salon titled "Empathy and Standards in Urban Hotline Services" brought together experts and frontline workers. After hosting the event, CGTN anchor Li Qiuyuan shared this quick take on whether smarter hotlines can still keep their human warmth. #MyCityMySay #HotlineBeijing 📺 Subscribe to our YouTube channel and stay updated with our latest analysis and interviews:👇 https://www.youtube.com/channel/UCgrNz-aDmcr2uuto8_DL2jg 👈 Download our APP on Apple Store (iOS): https://itunes.apple.com/us/app/cctvnews-app/id922456579?l=zh&ls=1&mt=8 Download our APP on Google Play (Android): https://play.google.com/store/apps/details?id=com.imib.cctv For more: https://www.cgtn.com/video Most watched videos: Impossible Challenge: 30 seconds to count banknotes BLINDFOLDED https://www.youtube.com/watch?v=ZmP_Ybj-jws Impossible Challenge: Gymnastics Boy Arat Hosseini from Iran! https://www.youtube.com/watch?v=8sxX--U4c8w Impossible Challenge: How to calm babies in 5 seconds? https://www.youtube.com/watch?v=kR3q9sXM7WA